We offer free returns on all our products, except earrings which cannot be returned or exchanged unless faulty. With the exception of earrings, You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.
In the event you would like to return your purchase, all items need to be returned if you ordered a gift set.
Please note that “Complimentary” items (or any free product received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order if you are returning your order for a refund. However, gift wrapping included in a purchase during a campaign does not have to be returned.
The campaign offer is based on the original purchase. In case of a return where you no longer fulfil the criteria for the campaign offer, the refunded or charged amount will be adjusted accordingly.
For Iconic Link Watch, kindly note that after the watch has been adjusted to fit your wrist, the warranty is still valid but you cannot return the watch.
Love my new watch so much. Haven’t worn a watch for many years and can’t wait to add more DW ones to my collection x
Lauren, Australia
very nice
Najwa, Italy
Perfect
Incentivised review, Slovenia
The size of the watch is very small which is not clear from the website image. Too small for me to use as an every day watch.
Australia
Thank you for your feedback. We’re sorry to hear that the size of the watch did not meet your expectations. We understand how important it is for product details and visuals to be clear when making a purchase. Please note that a return is available in this case. A member of our Customer Service team is already in contact with you and will be happy to assist you further with the return process.
It’s a beautiful watch like but the face was too small for me with no time display to see the
Incentivised review by Azumi, New Zealand
Thank you for your feedback! We are sorry you are not loving the display. We will take your input into consideration for future watch releases.
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