Contact us

We aim to ensure that you receive your order as quickly as possible.

Once your order is successfully submitted, our warehouse processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date.

You should receive your order within 2-5 business days, depending on your chosen delivery method. Packages are not shipped or delivered on weekends and local public holidays.

Please note that our standard delivery times are estimates and may vary due to external factors outside of Daniel Wellington and our courier’s control. These factors may include but are not limited to; extreme weather conditions, technical failures, customs delays, etc.

Additionally, please note that during promotional campaigns delivery times may be longer than usual.

To start a return, you can contact us at info.danielwellington@newtrends.ph with the following information:

1. Customer Full Name (First Name, Last Name)
2. Date of Purchase
3. Reference OR number
4. Amount paid indicated in the OR
5. Reason for return

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return. 

It must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received.

If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.

Please note that campaigns and holidays can delay the processing of your return slightly. Do not hesitate to contact us if you should have any questions regarding this.

You can check the status of your REGULAR deliveries in this link or you may reach out to us directly over at info.danielwellington@newtrends.ph  or message us on Facebook atWatch Republic Shop

FREE SHIPPING is available for nationwide customer orders with a minimum purchase of P995.